Last updated: January 5, 2021
Steady Radiance Design, LLC (“SRD”, “SRD Success”, “us”, “we”, or “our”) located at https://www.srdsuccess.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Service.
We use your personal information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Who we are
Our website address is: https://srdsuccess.com.
What personal data we collect and why we collect it
What we collect and store
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site (for more information, see our cookie policy below).
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Process recurring subscription payments
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews indefinitely if you choose to leave them.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
When visitors contact us via the contact form on https://www.srdsuccess.com/contact, we collect the data shown in the form and also the visitor’s IP address and browser user agent string to help with spam detection. We keep data collected via the contact form indefinitely for customer service purposes. Our intention is to use the data collected via our forms to better serve you – including marketing our products and services to best fit your interests.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you make a purchase and your payment is processed by Stripe, the following cookies will be set:
- wp_woocommerce_session_HASH
- _stripe_mid – Learn more https://stripe.com/gb/privacy
- _stripe_sid – Learn more https://stripe.com/gb/privacy
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to track the usage of this site and improve its performance. To see what information is collected and how it is used by Google, visit the Google Analytics Data Privacy and Security page found at https://support.google.com/analytics/answer/6004245?hl=en.
Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.
Who we share your data with
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Third-parties who have access
We share information with third parties who help us provide our orders and store services to you; for example, when shopping, we keep a record of your email and the cart contents for up to 30 days on the MailChimp server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read the MailChimp privacy policy here.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to one of these payment processors, including information required to process or support the payment. Customer information shared with the payment processor includes, but is not limited to:
- Name
- Address
- Phone
- City/State/Zip
- Unique payment identifier
- Payment provider identifier
Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.
This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.
When you log in, register, check out, or complete any form with a “reCAPTCHA” checkbox, we send your IP address to Google for captcha verification. For more details, please read Google’s Privacy Policy.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We store and retain order information for seven years for tax and accounting purposes.
Security logs are retained for 60 days. Backups of security log details are retained for 21 days.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.
Our contact information
If you have any questions regarding this privacy policy or other data protection concerns, please contact us at admin@steadyradiancedesign.com.
